SEE THE CLASSIQUE DIFFERENCE IN ACTION
As always I would like to thank you and your team for always being so helpful and quick to help and respond to all my request no matter how big or small the problem may be. With whoever the problem lies with the medical-aid or the service practises, the problem is always sorted professionally and feedback is always given to me on time. I wish all companies could be so helpful as you have been for the past 8years that I have always needed assistance. I look forward to more years together.
Thank you Classique Medical Aid Consultants for your hard work and dedication towards your clients.
Wil jou net graag uit die diepte van my hart bedank vir die vriendelike en flinke diens wat ej ALTYD van jou ontvang.
Nog NOOIT was dit npdig om weer iets te vra wanneer ek vir jou n epos gestuur het nie.
Ek weet as ek ne binne n uur nie antw kry nie, is jy nie op kantoor nie.
Ek hoop word waardeer en date k en jy nog n lang paadjie saam kan stap … vir my sal dit n plesier wees om saam met jou te stap.
Weereens baie dankie.
It is always a pleasure working with Classique consultants. We get attended to quickly and their work ethic is exceptional. We always received feedback and problems or queries get sorted out without any hassle. Medical aid can be very tricky sometimes but with Classique consultants, it’s smooth sailing. Their presentations to our employees are to the point and professionally presented. We do appreciate this service from them, Thank you Classique Consultants.
TO WHOM IT MAY CONCERN
We would like to sincerely thank Classique Medical Aid consultants for their Professional Medical Aid Assistance provided to our family for more than 5 years ongoing in particular Ms. Shamiem Ahmed and her professional Staff. A very special case that need mention was the expensive Sceral contact lenses for our son that was procured and special approved through the professional assistance of Classique Medical Aid Consultants in less than 6 months. As a result of this, our son will be able to apply for his Driver’s Licence which was not possible before. You have made it possible for my son to see clearly and to carry on with his studies.
We are sincerely grateful for the prompt action.
To Miss Ahmed and her Team, we thank you for a job well done.
Mr. & Mrs Levendal
Wie dit mag aangaan
A M M Burger, Lidnommer: 02001018855
Hiermee bevestig ek dat Shamiem Ahmed ons makelaar is en dat ons vir die afgelope paar jaar wonderlike diens van haar en haar span ontvang het.
To whom it may concern,
I am a member of Bonita Medical Aid and due to the fantastic support from Shamiem and her dedicated support team from Classique ,my daughter and her baby are presently on Discovery.
I was referred to Shamiem from Classique Medical Aid Consultants in July of 2016 as I was having major problems getting the correct information directly from Bonita medical aid consultants.
My dilemma was that I had to get my daughter, who was already pregnant at the time, onto a medical aid so that her baby would have cover from birth as it was found he would probably be premature. To my horror, I was told by Bonita call centre agents that the baby would not be covered from Birth which meant a government hospital as I did not have R130 000 / day for Incubator care at a decent hospital.
I thought I was going to have a nervous breakdown as I had paid cash for my daughter stay at the hospital, but was told that the hospital would have to transport baby to a government hospital as soon as he was delivered as he would not be covered unless I had the cash to pay for his stay as well. I spent a few nights having awful nightmares to say the least.
I was then referred to Classique consultants by a friend from Koeberg who was singing their praises. Well!!! I can tell you I was so impressed!!!!!!!!!. I was told by them that both Bonita’s and Discovery medical aid would cover the baby from birth and as I was so upset by Bonita giving me the wrong information I opted for Discovery medical aid for my daughter and her baby.
Since day one!!! any problem I have had , have been dealt with quickly and efficiently by this wonderful team from Classique Medical Aid.
I have approached them with any issues I have had. My own and my partners and they have gone beyond the call of duty to assist me even after hours.
I am honoured and grateful that I have these professional and friendly team to solve all my medical aid issues and that I never have to phone a call centre again.
Carol Ann Winterton
Thought I would drop you a note to say thank you to you and your staff at Classique Medical Aid Consultants for the professional service received from you in assisting all the staff at Eskom in the Western Cape.
As a company dealing with all Eskom approved funds for the past 19 years, your staff goes out of their way to ensure that your clients are always kept happy with query resolution and all other general enquiries pertaining to their funds.
They will always ensure that our HR Practitioners and even our HRSSU staff receive regular feedback related to staff medical aid issues. Your assistance with the annual medical aid roadshows are also highly commendable and has been well received by our employees.
In all my time as the HR Zonal Manager we have always received positive feedback from our employees in terms of the services offered by Classique Medical Aid Consultants.
It is a real pleasure dealing with you and your staff.
Classique Medical Aid Consultants has been my broker since I joined Bonitas 3 years ago, Shamiem Ahmed and her team are always willing and eager to assist any query and the turnaround time with a response is excellent. I have and will always recommend their services to anybody requiring advice on medical aid.
I wish the Company all the best, and it may it grow from strength to strength
I would like to add that during the time of my interaction with you I have had nothing but utmost professional experience and feedback from you at all times. I can honestly say that, in my dealing with yourself, you would always go beyond the call of duty in resolving any issues I as your client may have experienced. The world can certainly do with more Carmen’s! Well done!
Hi Shamiem die diens wat ek van julle ontvang het was top gehalte / uitstekend . Ek bevel enige een aan om van julle diens gebruik te maak.
Nice to hear from you and hope you’re well.
You do know that my husband had his operation in November 2016 with the fantastic new Da Vinci machine. It took a few phone calls to get this all approved, but we have had exceptional service from Classique Medical Aid and Bonitas once we got the approval. This of course meant that his recovery time was so much faster and less traumatic.
I had a heart attack mid March 2017 and had to have a stent inserted. Huge shock, although it was always on the cards, my dad died at 32 and the high cholesterol is in the genes. Once again faultless service. By the time I returned to work after2 weeks, everything was in place and all accounts, etc were sorted.
Of course I have to mention that I was fortunate enough to be admitted to the Panorama Medi Clinic where I received the very best care ever.
So Shamiem, I have to thank your great team at Classique for always taking care of us throughout the years and providing for a truly exceptional service. I have not had a moment’s worry about any medical aid matters.
“The Classique Medical Aid Consultants are always most helpful and proactive and assist us with anytime we have a medical aid query. They have provided invaluable support to us in specialist manner. We were never left in the “dark”.
We know that we can count on them at all times and do not have to struggle with medical scheme call centres. They assist us annually in making our medical aid choice and we have peace of mind knowing that we have guidance from experienced advisors who we can trust.
Keep up the good work!!!
Hennie De Wet
Good day Shamiem,
Just want to thank you and your team for the best service I have ever received. You guys are really tops. You like a dairy always reminds me off my upgrade every year and the new info. I don't ever have to remind you to help me with anything. THANK YOU SO MUCH FOR EVERYTHING! You make life easier :)
Looking forward for the rest of our journey
Have a great day
All good my side.
It’s always a pleasure talking to you and the rest of your team. I’ve never come across a more professional and helpful team, and I spoke to many.
They always friendly, helpful and always return calls when promise.
It’s very comforting to know you will get the assistance from professional people, especially in the current political and economic status the country is in.
WIE DIT MAG AANGAAN:
Graag bevestig ek hiermee van die uitstekende diens wat ek vir jare ontvang het, vanaf Deon, Shamiem, Jean en Carmen.
Geen navrae was vir hulle ooit te veel nie, en het elke navraag professioneel, vinnig en korrek afgehandel.
Hierdie genoemde personeel het telkemale die ekstra myl geloop en diens van hoë gehalte gelewer.
Ek het soveel vertroue in die personeel en hulle is verseker 'n aanwins vir enige besigheid.
Nogmaals baie dankie vir die uitstekende diens altyd.
Good day Shamiem
I have had more than 10 years of dealings with Classique Medical Brokers and you are yet to disappoint me. I can count on professional & honest advice, efficient and customer focused service from the front desk to the consultants. I appreciate the personal and consistently friendly service from your team and the commitment to resolve any problem. No request is too much trouble at any time.
There is really no need so struggle with a Medical Scheme, Classique consultants, you handle it all!
Thanks for the many years of great service, keep this up, you can only reach greater heights!
Na my persoonlike mening was die diens van u kantoor altyd spontaan, betyds vir n versoek of navrae. Indien u dit nie dieselfde dag kan be-antwoord het u kantoor onmiddelik teruggekom en bevestig dat hulle teen die vlg dag n antwoord beskibaar sal he.
Nieteenstaande die feit indien ons n operasie moes ondergaan het u kantoor al die opvolg prosedures bekom en die magtiging nr. Binne 24 uur aan u
Veral u diens vanaf CLASSMED is proffesioneel, hoflik en vriendelik. Voorwaardeloik n pluspunt vir u Firma.
Good afternoon Shamiem and staff
I have been dealing with Classmed since November 2012 and would like to take this opportunity to thank you and your team for your help.
With the complexity of medical schemes, it has almost become essential to have assistance from people who know their industry and can advise and guide members as to the best options for them specifically. Not only that, but when you or your family are in a situation and you just need a helping hand with medication or authorisation – Classmed is there – always contactable and always eager to assist.
During the last (almost) 5 years I have had the pleasure of building relations with you and your team and have received first class service and advice. I have sometimes felt like such a nuisance but the response each and every time is one of kindness, patience and understanding. This quality of service is unfortunately not very common nowadays and I feel that it is important to give praise where it is due.
I would very much appreciate it if you would please convey my thanks and appreciation to everyone who has had any dealings with me.
Best regards and take care.
My husband and I have been clients of Classique Medical Aid Consultants for many years. During that time, as circumstances changed, we have changed medical aids and options. The Classique consultants have always been there to ease the way, follow up on our queries and explain the sometimes mysterious processes and requirements of the medical aids. Their advice has enabled us to make informed choices.
Classique’ response has always been friendly, swift and knowledgeable and, having built up relationships with specific consultants, we know we can rely on them to follow up on queries and take action where required. Their one stop service saves so much time, frustration and telephone calls.
Tony and Jennifer Holthuysen
This purpose of this email is to express my complete satisfaction with the consulting services provided by Classique Medical Aid, specifically you, Shamiem. Your expertise is invaluable. All the ladies that have assisted me are great, but you are tops!
Your turn-around time on response/feedback is quick and always high quality feedback. I even bother you after hours/over weekends on your cell phone, and you are always available. You are a people’s person, whom I love like family. I can always count on you especially when I need anything pertaining to my medical aid. You made me feel special from the first time we met. You are reliable, honest, knowledgeable, concerned, a true advisor, always willing to go the extra mile, an excellent communicator, always eager to help, you understand the real issue/s and has empathy. This is the kind of quality customer service I would recommend to anyone. The consistency of your service is impeccable and the quality is always very high.
Shamiem, thank you for your excellent support, always.